TechKnowFile 2018 / Date TBA

How to Avoid 1000 Email: Leveraging Resources & Building Capacity for Evolving Tech – By Michal Kasprzak, Mariana Jardim, Maryam Shafiei, Melvin Chien, & William Heikoop

27 Apr 2017
9:30 - 10:20
IC 220

How to Avoid 1000 Email: Leveraging Resources & Building Capacity for Evolving Tech – By Michal Kasprzak, Mariana Jardim, Maryam Shafiei, Melvin Chien, & William Heikoop

Faculty, IT support staff, and administrators continuously face the challenges and pressures of evolving technologies in higher education: dealing with technical issues; talking to multiple stakeholders with different levels of tech knowledge; or introducing and supporting new technologies. Ensuring that you, your clients and your students can manage these changes successfully and seamlessly requires a combination of planning, building capacity and leveraging resources. So, how can you avoid answering thousands of emails related to these changes? This presentation will explore effective strategies for managing change related to technology in three key areas—documentation, training and communication—including, for example, tip sheets, guides, instructional videos, short webinars, workshops, and social media outreach.