ServiceNow and ITIL – What, when, why, how? by Mike Young, Susan Senese
In May 2016, UTM implemented the industry leading ServiceNow platform for IT service management. This presentation will cover the road to choosing ServiceNow, the RFP and project process, developing our own ITSM platform in the environment, and going live. Future plans and our roadmap for holistic service/request management will also be explored.