TechKnowFile 2018 / Date TBA

ServiceNow – Incident, Request, and Service Catalogue Management – By Andy Semine, Anthony Betts

27 Apr 2017
9:30 - 10:20
IC 200

ServiceNow – Incident, Request, and Service Catalogue Management – By Andy Semine, Anthony Betts

In May 2016, UTM implemented the industry leading ServiceNow platform for IT service management.  This presentation will be a demo-heavy walkthrough of the UTM ServiceNow environment, covering Incident Management, Request Management, the user self-service portal, user feedback surveys, and the UTM I&ITS Service Catalogue.