TechKnowFile 2018 / Date TBA

ServiceNow – Problem and Change Management (UTM) – By Rishi Arora, Anthony Betts

27 Apr 2017
11:45 - 12:35
IC 204

ServiceNow – Problem and Change Management (UTM) – By Rishi Arora, Anthony Betts

In May 2016, UTM implemented the industry leading ServiceNow platform for IT service management.  This presentation will be a demo-heavy walkthrough of the UTM ServiceNow environment, covering Problem Management, root-cause analysis, Change Management, and the UTM Change Advisory Board.